Refund and Returns Policy
Thank you for choosing Himalayan Digital Solution for your web development, design, digital marketing, and hosting/domain needs. We strive to provide high-quality services to all our valued clients. However, we understand that situations may arise where you may need to request a refund or return. This Refund and Returns Policy outlines the terms and conditions under which such requests will be handled.
1. Refund Eligibility: Our refund policy applies to the following services provided by Himalayan Digital Solution:
- Web Development: Including website design, custom development, and related services.
- Design Services: Such as logo design, graphic design, and other visual design services.
- Digital Marketing: Covering services related to search engine optimization (SEO), social media marketing, and online advertising.
- Hosting and Domain Services: Pertaining to hosting plans and domain registrations.
2. Refund Timeframe: We offer a 30-day money-back guarantee for most of our services. If you are not satisfied with the services provided, you may request a refund within 30 days from the date of service activation or purchase.
3. Eligibility Criteria for Refunds: To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 30 days of the original purchase or service activation date.
- The reason for the refund request must be valid and within the scope of the services provided.
- Refunds will not be granted if the service has been fully delivered, and the work has been completed as agreed upon.
4. Non-Refundable Services: Certain services may be marked as non-refundable due to their nature. These services include, but are not limited to, domain name registrations, third-party software or licenses, and one-time setup fees.
5. How to Request a Refund: To initiate a refund request, please contact our customer support team via email at email@example.com. Please provide your order or invoice details, the reason for the refund request, and any relevant information to facilitate the process.
6. Refund Processing: Once your refund request is received and approved, we will process the refund within a reasonable timeframe. Refunds will be issued using the original payment method. Please note that the processing time may vary based on your payment provider and may take a few business days to reflect in your account.
7. Cancellation of Services: If you wish to cancel any ongoing services, please notify us in advance. Depending on the service type, cancellation may be subject to specific terms and conditions, which will be communicated to you at the time of purchase or agreement.
8. Changes to the Refund Policy: Himalayan Digital Solution reserves the right to modify this Refund and Returns Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
For any further inquiries or assistance, please don’t hesitate to contact our customer support team.
Thank you for choosing Himalayan Digital Solution. We appreciate your business and look forward to serving you better.